1. Returns and refunds are not supportedDue to the hygiene and customization characteristics of jewelry, all sold items (including but not limited to earrings, necklaces, bracelets, etc.) are not eligible for return, exchange or refund.
   Explanation of the cause
   Hygiene issue: The jewelry comes into direct contact with the skin. Returns or exchanges may affect the safety of the product.
   Customized attributes: Some products are made on demand or include personalized services such as engraving.
   Anti-fraud protection: Avoid the risk of goods being replaced or returned after damage.
2. Handling of exceptional cases
   If the goods you receive have quality problems or shipping errors, please provide the following materials to the customer service email [nodaster@eringnecklaces.com] within 48 hours after receipt:
   Order number and problem description
   Clear photos/videos of the problem product
   Proof of integrity of the original packaging and label
   We will verify and then provide you with a solution (such as reissue or special refund).
3. Precautions
   Please confirm the size, material and design description on the product detail page before placing an order.
   It is recommended to cover transportation risks through logistics insurance or third-party payment platforms (such as PayPal).
4. Contact Information
   Have questions about the policy? Please contact:
   Email: [nodaster@eringnecklaces.com]